Overview
Being assertive makes life easier for everyone – but sometimes we can all shrink back from saying it straight. Knowing how to be respectful, considerate and direct at the same time is an art worth cultivating.
This course will help you build your self awareness and confidence and leave you with a repertoire of assertive interventions. Sometimes all we need is to get into the assertiveness habit and this course will help you get started.
What you'll learn
What You’ll Learn
- The ten steps to being assertive at work
- Knowing the difference between aggression, passivity and assertiveness and recognising those responses in ourselves
- How our body language helps us be assertive
- How our self-beliefs can help and hinder us -knowing how to get on our own side
- Making assertive request of others
- How to say ‘no’
- How to give feedback to others, and respond assertively to criticism
- How to avoid undermining yourself in your emails
- Assertiveness in meetings- Make your points clearly and calmly so people listen
- Overcoming resistance to your ideas
- Assertive introductions – make the best possible first impressions
- ‘Work a room’ at business and social events
Who is it for?
This course would suit
- new managers
- anyone lacking in confidence in their workplace
- anyone who has had feedback that they come across as aggressive or passive and wants to develop an assertive style at work
