Overview
Saying what you mean, respectfully and directly, is one of the most useful skills at work. It saves time, reduces friction and builds trust, yet most of us find it hard to do consistently, especially under pressure or with senior colleagues.
This practical one-day course helps you understand your own default style, build confidence and leave with a toolkit of phrases and techniques you can use straight away. Whether you want to push back on unrealistic workloads, give difficult feedback or be heard in meetings (in the room or on a call), you’ll get the chance to practise in a supportive environment.
An interactive, practical day with short inputs, group discussion, role play and personal action planning. You’ll leave with a set of go-to phrases, a clearer sense of your own style and a plan for putting it into practice
What you'll learn
- How to tell the difference between passive, aggressive, passive-aggressive and assertive behaviour, and spot your own patterns, especially under stress
- How body language, tone and voice help you come across as calm and credible, in person and on video
- How our self beliefs can help and hinder us
- Why it’s ok to say “No” and how to do it assertively
- How to give feedback to others, and respond to criticism or accept compliments
- How to avoid undermining yourself in your emails
- Assertiveness in meetings – how to get your chance to speak and make your point
Who is it for?
- New and aspiring managers and team leaders
- Anyone who wants to build confidence and presence at work
- Anyone who has been told they come across as too passive or too forceful and wants to find a more balanced, assertive style
