Overview: How to have courageous conversations in the workplace
Your job as a manager is to ensure that every member of your team knows what they are expected to deliver; are motivated and engaged to do even the most tedious or challenging tasks; and have the time, knowledge, skills and other resources to do it.
Sometimes this is easy. You ask a person in your team to do something, and they just do it. Sometimes this is more difficult. What if you give a team member some feedback and they get angry, defensive or upset? What if you can't motivate someone, however hard you try? What if team members bring your problems to which there is no obvious answer – like a lack of resources?
This is a management training course about courageous conversations in the workplace. You’ll leave confident in handling the difficult conversations that are essential for building a high performing team where people love to work.
What you'll learn
On this challenging and interactive one-day training programme you will learn:
- How to give feedback in a way that delivers the message and enhances the relationship
- How to set challenging goals
- How to be honest with yourself about your team's performance
- Why trust matters and four conversations you can have to enhance it with your staff
- The surprising truth about motivation and tools to motivate and engage your team
- How to tackle underperformers in a way that produces measurable change
- Why you need courageous conversations with your high performers, too
- How to develop people through coaching
This course gives you the knowledge and confidence to hold courageous conversations, aswell as the chance to safely practice and explore the process of coaching someone without the need for unnatural roleplay based exercises
