Assertiveness at Work

Being assertive at work is an art worth cultivating. Assertive people make better leaders and better team members. Knowing how to respond to typical work challenges assertively can make your working life easier and help you be more productive and happier at work.

This course will help you build an assertiveness habit. You'll develop your self-awareness and practice a range of techniques you can use immediately to build your confidence and assertiveness skills.

• The ten steps to being assertive at work
• Knowing the difference between aggression, passivity and assertiveness and recognising those responses in ourselves
• How our body language helps us be assertive and communicate confidence to others
• How our self beliefs can help and hinder us
• How to use your self-awareness to make the best choices about how to respond to a challenging situation
• Why it's ok to say "No" and how to do it assertively
• How to give feedback to others, and respond to criticism or accept compliments
• How to avoid undermining yourself in your emails
• Assertiveness in meetings - how to get your chance to speak and make your point